Location: Boston, United States Job category: IT/Technology |
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T2 Technical Support Intern |
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Job Description: | |
Are you passionate about working directly with customers and immediately impacting their success? We are looking for an exceptional person to join our Customer Support team in providing efficient and accurate technical assistance to ensure complete customer satisfaction for our growing customer base of online video publishers. The ideal candidate is a dedicated problem solver, passionate about rich media technologies, and a proven customer advocate. We are looking for someone who is highly motivated with strong technical experience, excellent written and verbal communication skills and high enthusiasm for customer success.
Responsibilities will include working directly with customers via phone and email to respond to technical issues, providing escalated technical and triage support for other team members, and actively contribute to our online community and knowledge database for up-to-date customer information and solutions. This individual will also work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements. As a member of Customer Support, the candidate will be part of a Global team interacting closely with Support offices in the US, Europe and Japan, as well as with customers around the world. Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video. Qualifications and Required Experience Technical Experience Location Why you want to work for Brightcove Applications |
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![]() Offer type: |
![]() Internship |
Required languages: | English (advanced) |
Open to these areas of study: | Actuarial Science, Artificial Intelligence, Computer Science / IT, Engineering, Engineering – Aeronautical, Engineering – Agronomy, Engineering – Chemical, Engineering – Civil, Engineering – Computer, Engineering – Electrical, Engineering – Electronic, Engineering – Mechanical, Engineering – Technology, Informatics, Management Information Systems, Manufacturing Sciences (including CAD – CAM – CAE), Materials Science, Mathematics, Statistics, Telecommunications |
![]() Job open to: |
![]() Students and Graduates |
![]() Job Starts on: |
![]() Not specified |
![]() Job Ends on: |
![]() Not specified |
Apply: www.iagora.com/unijob/BYD5UGXF |