T2 Technical Support Intern

Responsibilities will include working directly with customers via phone and email to respond to technical issues, providing escalated technical and triage support for other team members, and actively contribute to our online community and knowledge database for up-to-date customer information and solutions. This individual will also work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements. As a member of Customer Support, the candidate will be part of a Global team interacting closely with Support offices in the US, Europe and Japan, as well as with customers around the world.

Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.

Qualifications and Required Experience
Excellent communication skills and strong customer focus
Proven analytical / problem solving ability
Ability to communicate technical concepts clearly and effectively, both written and oral
Demonstrated ability to lead and manage initiatives to completion.
Proven ability to work with the team to quickly and calmly resolve technical issues.
Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers
Demonstrated ability to learn new skills quickly.
Ability to work independently and as a part of a team.
Required to be flexible, detail oriented and organized with the ability to multitask.

Technical Experience
Strong technology background with a comprehensive knowledge of PC and/or Mac applications and network based products
Proficient in web-based technologies, including HTML, XML, FTP, JavaScript, and Adobe Flash
Familiarity and working knowledge with AS3 and/or Java and API developer support experience
Familiarity and working knowledge with rich media applications
Meaningful experience with online video and of video encoding applications is a plus
Exposure and working knowledge in at least one other programming language including Java, PHP, or .Net is a plus.

Location
This position is based in Boston, Massachusetts.

Why you want to work for Brightcove
Brightcove Inc., the cloud content services leader, provides a family of products used to publish and distribute the world’s professional digital media. Our products include Brightcove Video Cloud, the market-leading online video platform, and Brightcove App Cloud, the pioneering content app platform. Together, more than 3,000 customers in 50 countries rely on Brightcove’s cloud content services to build and operate exceptional media experiences across PCs, smartphones, tablets and connected TVs. Working at Brightcove Inc gives you the chance to reshape how digital media is published and consumed worldwide, while you develop your skills, grow your career, work in a great culture with lots of talented people and have fun!

Applications
To apply for this position, please visit our website at http://wxx.xxxxxxxxxx.xxx/ and complete the easy-to-use on-
line application process in the Careers section of our website